RANKING COMPANY CUSTOMER SATISFACTION EMPLOYEE ENGAGEMENT AND DEVELOPMENT INNOVATION SOCIAL RESPONSIBILITY FINANCIAL STRENGTH EFFECTIVENESS
1 Microsoft Corp 48.6 70.8 133.7 73.5 91.7 98.6
2 Apple Inc. 60.7 61.5 90.3 65.9 92.7 83.2
3 Intl Business Machines Corp 68.3 59.2 99.0 68.5 51.4 80.9
4 General Motors Company 71.6 56.8 94.2 66.3 61.2 80.7
5 Whirlpool Corp 61.6 58.3 96.5 71.1 51.7 78.9
6 Nvidia Corp 59.0 74.0 74.1 63.7 83.7 78.5
7 Intel Corp 47.5 62.1 90.2 73.6 71.7 78.4
8 Amazon.com Inc 44.9 52.5 121.8 52.6 77.0 77.9
9 Johnson & Johnson 58.3 63.9 78.1 68.3 75.4 77.0
10 Mastercard Inc A 65.6 69.0 75.9 62.4 69.7 76.6
11 Procter & Gamble 65.9 60.2 80.3 60.8 74.8 76.0
12 HP Inc 70.7 61.8 61.1 74.8 68.2 75.9
13 Pfizer Inc 66.7 61.4 61.5 62.9 85.4 73.3
14 Cisco Systems Inc 56.3 68.6 71.0 69.9 59.2 73.0
15 Accenture plc A 61.6 60.4 61.6 76.3 65.2 72.9
15 Visa Inc A 68.4 60.4 67.3 65.8 65.9 72.9
15 Adobe Inc. 58.1 74.1 60.8 71.6 61.0 72.9
15 Ford Motor Co 64.6 56.1 69.0 65.7 75.8 72.9
19 PepsiCo Inc 64.6 58.4 66.7 71.5 63.4 72.7
20 Exxon Mobil Corp 37.6 44.3 110.8 57.4 81.3 72.6
21 Allstate Corp 58.3 44.8 105.3 62.7 43.4 72.2
21 Home Depot Inc 58.3 51.6 83.7 60.6 74.6 72.2
23 Walmart Inc. 57.7 42.2 97.3 55.6 71.7 71.3
24 Alphabet Inc C 53.1 64.1 60.3 64.7 89.5 71.1
25 Advanced Micro Devices 52.1 67.9 63.0 65.8 74.3 70.3
25 QUALCOMM Inc 49.3 59.4 72.1 63.0 81.9 70.3
27 Verizon Communications Inc 49.0 58.2 71.5 67.9 74.4 70.2
28 Hershey Foods Corp 75.1 60.6 52.2 70.8 53.7 69.8
29 Caterpillar Inc 73.9 54.3 75.9 55.9 53.5 69.5
30 Chevron Corp 47.5 57.1 82.7 59.3 72.9 69.4
30 General Mills Inc 68.5 62.9 56.3 71.0 51.1 69.4
32 Dell Technologies Inc-C 57.4 64.3 72.9 61.1 58.9 69.3
33 NIKE Inc B 64.3 51.9 74.6 60.0 64.5 69.2
34 Coca-Cola Co 63.3 53.8 69.9 64.8 60.8 69.0
35 Citigroup Inc 53.6 56.1 73.0 63.6 69.0 68.8
36 Abbott Laboratories 54.3 58.1 70.1 69.9 56.5 68.7
37 Salesforce, Inc. 63.7 72.3 64.9 63.6 40.8 68.5
37 Deere & Co 58.0 54.5 78.0 62.5 56.7 68.5
37 Owens Corning Inc 63.9 61.8 60.9 69.1 51.5 68.5
40 Equinix Inc 46.7 62.2 92.4 59.2 44.3 68.3
41 Jones Lang Lasalle Inc 66.4 57.5 60.2 68.6 53.8 68.0
42 Bank of America Corp 52.2 61.5 64.4 64.7 70.3 67.8
43 Target Corp 62.2 52.9 69.5 63.7 59.3 67.6
44 Autodesk Inc 67.3 65.6 54.3 66.4 52.2 67.5
44 Colgate-Palmolive Co 61.8 69.1 50.7 66.4 61.7 67.5
44 Leidos Holdings Inc 62.3 57.4 61.0 71.0 51.4 67.5
47 Medtronic plc 65.3 60.0 67.0 63.4 46.2 67.2
48 Keysight Technologies Inc 72.4 62.6 55.1 62.9 51.8 67.1
49 Archer-Daniels-Midland Co 64.9 57.3 67.9 56.7 62.6 67.0
50 Northrop Grumman Corp 62.0 59.1 60.4 66.8 55.0 66.8
51 ProLogis Inc 69.2 71.6 48.1 64.6 49.8 66.7
52 Amgen Inc 65.8 61.8 59.3 62.7 53.6 66.5
52 JP Morgan Chase & Co 53.3 57.1 64.6 60.2 77.1 66.5
52 United Parcel Service Inc B 56.5 51.7 62.6 63.3 76.8 66.5
55 Agilent Technologies Inc 74.2 61.8 51.8 62.5 52.7 66.4
56 Eli Lilly & Co 61.2 61.4 58.1 62.2 63.9 66.3
57 Kellogg Co 67.4 54.5 60.8 67.1 48.9 66.2
58 Estee Lauder Cos. A 60.3 58.6 56.7 67.3 60.6 66.1
59 Texas Instruments Inc 52.7 65.3 47.9 67.7 76.3 66.0
60 Etsy, Inc. 60.1 71.5 62.8 54.5 55.3 65.8
61 Capital One Financial 49.4 63.7 74.7 56.4 59.6 65.7
62 Trane Technologies plc 71.1 58.0 49.0 69.4 49.8 65.6
63 American Express Co 58.0 65.6 59.1 60.9 58.1 65.3
63 Cummins Inc 57.8 60.6 59.3 68.8 49.3 65.3
65 Baxter Intl Inc 70.1 58.9 53.9 68.0 42.2 65.2
65 Applied Materials Inc 52.5 56.2 60.1 65.0 70.8 65.2
67 Costco Wholesale Corp 65.0 61.3 60.1 52.4 67.7 65.1
67 Mondelez International Inc 67.7 57.1 57.0 64.2 51.0 65.1
67 Oracle Corp 55.1 52.6 69.1 64.6 56.6 65.1
70 Danaher Corp 66.6 57.1 59.4 59.2 58.4 65.0
70 Lam Research Corp 61.2 59.9 50.4 63.1 70.2 65.0
72 Alcoa Corp 57.7 55.5 59.6 66.1 59.9 64.9
73 Biogen Inc 74.0 57.1 54.2 65.7 40.4 64.7
73 3M Co 55.3 57.2 62.3 67.8 52.4 64.7
73 AT&T Inc 57.9 48.6 64.2 62.9 67.7 64.7
76 Linde plc 68.3 52.3 59.0 64.3 50.9 64.6
76 PayPal Holdings Inc. 61.9 57.1 69.6 59.5 45.9 64.6
76 Tesla, Inc 68.6 51.5 56.2 49.2 87.6 64.6
79 Morgan Stanley 60.1 58.0 61.2 58.9 62.4 64.5
80 AbbVie Inc. 48.0 60.2 60.0 66.0 64.9 64.3
80 Micron Technology Inc 65.8 62.9 52.6 59.1 59.1 64.3
80 Thermo Fisher Scientific 66.2 55.4 59.9 57.8 60.0 64.3
80 Wells Fargo & Co 48.8 48.5 78.4 58.2 65.7 64.3
84 Automatic Data Processing 66.4 58.1 55.1 59.6 59.4 64.2
84 Hewlett Packard Enterprise Co 62.5 61.1 55.1 66.8 46.7 64.2
84 Iron Mountain Inc 51.3 51.0 82.5 59.5 47.9 64.2
87 Edwards Lifesciences Corp 63.7 59.9 53.5 64.3 53.6 64.1
88 Merck & Co Inc 46.3 63.5 54.5 68.3 66.3 64.0
89 Humana Inc 59.7 61.7 63.1 60.0 48.4 63.8
90 Stanley Black & Decker 77.3 48.5 59.1 61.4 42.3 63.6
91 Illumina Inc 57.9 61.7 63.5 67.0 33.6 63.4
91 Hilton Worldwide Holdings Inc 56.6 58.9 60.8 64.3 50.5 63.4
93 Lowe’s Cos Inc 58.4 50.9 54.3 64.9 68.8 63.3
93 T-Mobile US Inc 54.4 55.4 64.6 59.9 61.3 63.3
95 Johnson Controls International plc 59.3 50.4 59.9 69.8 47.0 63.0
95 Marriott Intl A 60.1 58.9 58.1 61.3 53.1 63.0
97 Gap Inc 57.0 51.5 69.7 65.9 39.4 62.9
98 Bristol-Myers Squibb 58.4 62.7 53.0 62.2 55.8 62.8
99 S&P Global Inc 60.2 47.4 61.6 64.9 55.5 62.7
100 KLA Corporation 63.8 61.2 48.9 54.4 71.2 62.6
100 ManpowerGroup 61.2 53.6 56.5 65.0 52.2 62.6
102 Lockheed Martin 51.9 59.3 61.0 61.5 57.8 62.5
102 Unitedhealth Group Inc 47.0 46.7 71.6 60.7 68.1 62.5
102 Weyerhaeuser Co 59.1 60.2 47.5 65.3 59.9 62.5
105 Goldman Sachs Group Inc 52.1 57.5 54.5 64.7 64.1 62.4
106 CVS Health Corporation 61.2 36.3 68.3 61.3 64.4 62.3
107 Travelers Cos Inc 54.8 59.3 64.3 58.6 51.5 62.1
108 ConocoPhillips 53.8 60.5 50.2 62.1 67.1 61.9
109 Freeport-McMoRan Inc 57.2 58.6 50.1 62.0 64.4 61.8
109 Jacobs Solutions Inc 66.5 57.1 55.3 58.4 50.0 61.8
109 Starbucks Corp 51.0 49.6 66.5 59.0 65.8 61.8
112 eBay Inc. 45.8 60.6 69.1 66.2 38.1 61.7
113 Avery Dennison Corp 60.0 59.2 55.9 61.1 49.7 61.6
113 Gilead Sciences Inc 49.2 65.4 54.1 65.3 52.4 61.6
113 VMware Inc A 64.6 65.2 50.4 59.2 46.5 61.6
116 Becton Dickinson & Co 62.8 55.4 57.5 63.0 43.5 61.5
116 Delta Air Lines 61.7 67.5 56.1 55.7 44.7 61.5
116 VF Corp 65.6 57.9 50.8 62.7 47.2 61.5
119 Air Products & Chemicals Inc 60.6 59.5 48.8 66.0 48.0 61.2
120 Williams-Sonoma Inc 59.4 44.1 60.6 58.3 68.2 61.1
120 Honeywell Intl Inc 63.1 53.7 58.9 57.7 52.2 61.1
122 Ball Corp 55.0 60.2 49.9 69.6 45.5 61.0
122 Emerson Electric Co 64.4 50.1 67.5 52.7 50.1 61.0
122 Prudential Financial Inc 46.6 54.4 69.9 62.9 47.6 61.0
125 Cigna Group 36.6 54.4 65.3 70.1 56.8 60.9
125 AECOM 58.7 48.9 66.5 60.5 46.7 60.9
125 CBRE Group Inc. 55.2 60.0 49.8 62.4 60.4 60.9
125 Clorox Co 63.8 59.8 45.2 65.3 48.2 60.9
129 Rockwell Automation Inc 64.7 56.0 54.4 60.8 45.7 60.8
130 Meta Platforms, Inc. Class A 32.5 66.0 70.5 49.2 78.8 60.7
130 BlackRock Inc 58.3 63.1 51.5 58.6 54.1 60.7
130 Eaton Corp plc 60.3 54.8 51.9 65.3 48.8 60.7
133 Best Buy Co Inc 66.1 49.1 51.4 61.7 56.0 60.6
133 Metlife Inc 54.9 56.3 54.3 66.7 48.1 60.6
135 Raytheon Technologies Corp 52.9 51.2 73.5 56.2 47.2 60.5
136 Intuit Inc 47.2 70.5 56.0 57.6 53.7 60.4
136 Schlumberger Ltd 69.2 53.4 54.3 58.7 44.4 60.4
136 Walt Disney Co 43.7 54.4 68.1 65.7 46.5 60.4
139 Lab Corp of America Hldgs 61.7 51.1 69.4 50.3 51.0 60.3
140 MillerKnoll, Inc. 76.3 43.1 55.2 61.6 39.0 60.0
140 Analog Devices Inc 68.6 56.1 50.7 59.0 45.0 60.0
140 McCormick & Co 66.9 56.0 47.1 63.4 44.8 60.0
143 Comcast Corp A 34.7 55.4 70.2 60.9 63.4 59.9
143 Xylem Inc 60.0 51.4 52.1 68.7 43.3 59.9
143 Goodyear Tire & Rubber Co 60.7 49.5 65.1 57.6 45.1 59.9
143 Zoetis Inc 64.4 54.3 53.5 56.5 54.0 59.9
147 Amcor plc 69.1 49.9 56.2 56.8 47.6 59.8
147 W.W. Grainger Inc 57.6 57.6 49.7 61.7 55.6 59.8
149 Boston Scientific Corp 54.2 63.3 53.3 63.7 41.8 59.7
150 Molson Coors Beverage Co B 65.3 58.6 49.6 60.2 43.7 59.6
150 Newmont Corp 52.0 59.6 50.2 69.9 43.0 59.6
150 Hartford Finl Services Group 52.7 60.3 51.3 65.5 47.8 59.6
153 Juniper Networks Inc 61.3 65.1 51.5 57.4 42.1 59.5
153 Garmin Ltd 54.3 53.9 75.0 47.9 49.8 59.5
153 Mettler-Toledo Intl 64.8 52.5 45.7 58.8 62.3 59.5
156 Synopsys Inc 40.8 61.3 67.6 56.6 55.1 59.4
156 Cardinal Health Inc 52.8 48.9 59.5 64.6 51.8 59.4
158 Intl Paper Co 67.3 50.7 54.1 58.8 45.7 59.3
158 Philip Morris International 53.6 56.7 51.7 56.3 68.7 59.3
160 Boeing Co 61.6 49.8 71.2 55.2 33.7 59.1
160 Walgreens Boots Alliance Inc 54.2 39.5 65.7 65.0 50.2 59.1
160 Hormel Foods Corp 60.8 60.3 52.4 57.2 46.9 59.1
160 Kimberly-Clark 54.2 57.4 48.7 62.3 57.8 59.1
164 DuPont de Nemours Inc. 61.7 53.3 61.9 52.5 49.5 59.0
165 Campbell Soup Co 58.1 55.3 46.4 67.4 47.0 58.9
166 Hasbro Inc 52.9 54.7 52.4 68.0 44.7 58.8
167 Bath & Body Works Inc 59.0 50.6 60.0 52.4 58.5 58.5
167 Cabot Corp 61.2 54.4 49.6 60.9 49.5 58.5
167 Mosaic Co 58.4 55.3 46.7 58.8 61.6 58.5
167 Taylor Morrison Home Corp 66.9 67.7 45.1 50.6 48.7 58.5
167 Yum! Brands Inc 45.8 60.2 48.1 63.8 62.3 58.5
172 Sempra 50.3 66.7 50.0 61.1 47.1 58.4
173 Motorola Solutions Inc 60.3 55.1 50.6 63.4 41.5 58.3
173 Ameriprise Financial Inc 62.4 55.1 51.2 51.3 62.6 58.3
173 Commercial Metals Co 63.5 60.3 47.2 53.3 54.9 58.3
173 Corteva Inc. 46.3 60.1 75.9 45.4 50.9 58.3
173 Principal Financial Group 54.8 58.2 46.7 59.9 59.9 58.3
173 WESCO Intl Inc 64.8 44.6 56.4 58.2 51.0 58.3
179 Uber Technologies Inc. 46.2 55.5 92.6 45.5 28.7 58.2
180 Las Vegas Sands 58.4 62.4 53.3 61.7 31.9 58.1
180 Moderna, Inc. 52.0 56.2 51.3 43.1 93.2 58.1
180 NextEra Energy Inc 56.2 52.0 60.9 57.4 46.8 58.1
180 ONEOK Inc 58.0 66.1 45.5 58.4 46.8 58.1
184 Dominion Energy Inc 52.5 57.8 62.2 56.2 44.2 58.0
184 NXP Semiconductor NV 46.4 59.2 52.9 61.3 57.1 58.0
184 Tractor Supply Co 59.1 49.7 51.1 60.3 55.8 58.0
187 AES Corp 51.2 65.5 55.1 58.5 41.2 57.9
187 Texas Pacific Land Corporation 56.6 71.4 41.7 41.7 81.2 57.9
187 Akamai Technologies Inc 56.1 65.9 44.2 61.1 45.6 57.9
190 Marsh & McLennan Companies 58.6 51.8 53.4 55.6 58.2 57.8
191 Nielsen Holdings plc 45.9 53.2 69.6 57.3 45.2 57.7
192 Northern Trust Corp (IL) 72.5 57.2 42.8 55.9 43.5 57.6
192 Halliburton Co 68.7 44.6 53.6 57.1 48.0 57.6
192 Nasdaq Inc 52.0 58.6 48.6 63.1 50.2 57.6
192 NetApp Inc 59.4 65.2 45.1 54.8 51.5 57.6
196 Exelon Corp 46.7 57.2 57.6 60.5 50.3 57.5
196 KBR Inc 62.6 48.3 50.4 61.5 48.5 57.5
196 Nucor Corp 49.1 63.8 46.9 46.9 82.8 57.5
196 United Rentals Inc 58.0 57.8 49.7 57.0 52.2 57.5
200 Nordstrom Inc 64.9 48.9 53.8 58.7 43.0 57.4
200 Cognizant Tech Solutions Corp 54.0 46.8 55.7 63.6 50.6 57.4
200 Crown Castle Intl Corp 43.7 53.0 76.7 50.7 48.6 57.4
203 Intl Flavors & Fragrances 55.8 54.8 51.5 64.8 39.8 57.3
203 Kroger Co 61.6 36.4 56.8 61.2 56.5 57.3
205 Avient Corp 64.9 55.8 48.2 56.2 46.2 57.2
205 Dow Inc 43.8 61.8 54.6 56.1 60.7 57.2
205 TJX Cos Inc 56.1 50.6 51.5 60.0 55.3 57.2
208 Ecolab Inc 48.3 51.2 59.6 63.9 44.1 57.1
208 Host Hotels & Resorts Inc 61.2 51.3 49.8 59.7 48.4 57.1
208 Interpublic Group Cos 55.7 56.1 50.5 59.9 48.6 57.1
208 Levi Strauss & Co.-A 58.8 57.4 50.6 56.0 49.7 57.1
212 Liberty Global plc A 55.6 56.6 43.2 56.1 67.6 57.0
212 Brown-Forman Corp B 57.9 59.8 46.1 57.8 50.7 57.0
212 ResMed Inc 55.1 60.7 49.1 56.7 51.0 57.0
215 KB Home 65.0 55.8 40.1 60.5 49.3 56.9
215 Workday Inc. A 49.7 69.1 46.7 62.4 39.5 56.9
215 American Electric Power 48.2 60.0 51.4 61.9 47.9 56.9
215 Corning Inc 46.6 55.4 65.5 55.1 47.9 56.9
215 Southern Co 53.6 62.6 52.5 53.9 50.2 56.9
215 Waste Management Inc 51.4 52.1 47.9 64.5 55.8 56.9
221 Jabil Inc 60.2 49.6 47.3 62.2 50.5 56.8
222 Macy’s Inc 60.2 41.9 59.3 57.2 51.0 56.7
222 Intuitive Surgical Inc 52.1 63.2 59.1 48.5 50.3 56.7
224 AFLAC Inc 50.8 56.1 52.7 59.4 51.0 56.5
225 Healthpeak Properties Inc. 57.3 61.9 44.3 60.9 42.0 56.4
225 Travel + Leisure Co. 64.8 50.6 47.5 59.9 43.5 56.4
225 Abercrombie & Fitch Company A 49.6 46.1 69.3 55.6 46.6 56.4
225 Illinois Tool Works Inc 48.9 49.3 59.6 58.3 53.9 56.4
225 Newell Brands Inc 66.2 45.9 49.3 59.5 46.0 56.4
230 PVH Corp 58.7 52.5 55.4 55.7 45.2 56.3
230 Southwest Airlines Co 59.5 60.5 55.0 48.8 46.7 56.3
232 Electronic Arts 52.4 60.0 52.7 55.9 47.6 56.2
232 Seagate Technology 49.3 54.0 49.2 59.2 60.9 56.2
234 Fluor Corp 50.8 54.2 50.4 65.4 42.7 56.1
234 Sherwin-Williams Co 64.7 48.7 50.1 55.4 49.4 56.1
234 The Bank of New York Mellon Corp 54.7 47.4 51.5 65.3 45.3 56.1
237 Charles Schwab Corp 56.2 59.1 61.1 44.2 51.4 56.0
237 Keurig Dr Pepper Inc 61.9 45.5 52.0 59.3 47.2 56.0
239 TechnipFMC plc 70.4 54.2 48.8 54.2 36.1 55.9
239 Autoliv Inc 66.1 46.8 51.6 56.7 44.2 55.9
239 Duke Energy Corp 44.2 60.7 52.1 60.5 50.2 55.9
239 Regions Financial Corp 58.3 50.2 48.2 61.8 47.1 55.9
243 CF Industries Holdings 50.1 62.1 45.3 52.0 66.8 55.8
243 Consolidated Edison Inc 47.9 64.1 53.7 55.3 46.3 55.8
243 LyondellBasell Industries N.V. 55.7 56.7 45.8 54.2 60.3 55.8
243 Vertex Pharmaceuticals Inc 44.2 66.8 45.8 54.8 62.9 55.8
247 Hess Corp 37.9 62.5 47.1 67.0 50.8 55.6
247 Regency Centers Corp 54.1 64.4 46.0 57.3 43.9 55.6
249 Robert Half Intl Inc 41.8 52.6 56.7 56.5 64.0 55.5
249 Expedia Group, Inc. 43.3 57.6 74.9 45.2 46.5 55.5
249 Omnicom Group 51.3 54.0 57.2 55.5 47.6 55.5
252 Lincoln Electric Hldgs 61.9 42.8 53.6 56.7 50.4 55.3

For the complete list of this year’s companies please share your name, title, and email here.

The Drucker Institute, a unit of Claremont Graduate University, developed this holistic company ranking based on the principles of our founder, Peter F. Drucker, using data from a wide range of providers. We encourage re-publication of this ranking, with credit to Drucker Institute, Claremont Graduate University. And we encourage new readers to begin with the methodology, which includes a section on how to read our scores.

The 2021 study includes, for historical continuity, 24 companies that met the qualification criteria in past years but not in 2021.

The name “Peter F. Drucker” is a registered trademark of The Drucker 1996 Literary Works Trust. The Drucker 1996 Literary Works Trust is not a sponsor of and has not approved, authorized, reviewed or been involved in any aspect of the Drucker Institute’s company rankings.