Customer Cues

A new episode of “Drucker on the Dial” is available today. Host Phalana Tiller talks with Bloomingdale’s president and Chief Operating Officer Tony Spring about the company’s continual efforts at keeping an eye on what their customers value. Tiller also chats with Ava DuVernay, the award-winning director of the films “I Will Follow” and “Middle of Nowhere” and the founder of the distribution company AFFRM (the African American Film Festival Releasing Movement).

The conversations explore the central role of the “customer” in these two very different industries.

And Rick Wartzman delivers a piece which asks: “Is there a little Rupert Murdoch in all of us?”

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