Customer Cues
This episode explores the central role of the “customer” in two very different industries.
Customer Cues
DX Archive
What Butt-Frozen Penguins Have to Teach Us About Business
There’s nothing new about being shameless, or ruthless and cynical, when it comes to making a buck
Why Thinking Big Means Getting Small
Your organization doesn’t have to be small to be innovative. But at least part of it does. In an interview with… Read More
What Peter Drucker Would Be Reading
Recent selections from around the web that, we think, would have caught Peter Drucker’s eye.
Training Day: Why the “Skills Gap” is a Myth
In his latest post for Forbes.com, Drucker Institute Executive Director Rick Wartzman examines the “skills gap” that is supposedly leaving jobs unfilled even amid high… Read More
Job One Is to Make Sure There’s One Job, Said Jobs
Steve Jobs had many triumphs at a young age—so much so that Peter Drucker said that Jobs had been cursed by enjoying “too… Read More
Continental Contagion
For the past century or so, one unfortunate European country or other has been called the “sick man of Europe.”… Read More
What Coke- and Pepsi-Loving New Yorkers Must Be Thinking Now That Mayor Bloomberg, Though Generally Admired, Has Pushed Through a Ban on Sodas of Over 16 Ounces
“Even the best tyrant is still a tyrant.” — Peter F. Drucker, 1942
Penney Pinching
Most of us don’t like price gimmicks. But when J.C. Penney decided to do away with lots of big sales… Read More
What Peter Drucker Would Be Reading
Recent selections from around the web that, we think, would have caught Peter Drucker’s eye.
Joe’s Journal: On the Vital Importance of Defining Results
“Defining the task makes it possible to define what the results of a given task should be. There is often… Read More
Why SpaceX Isn’t Just for Gen X
It was one for the ages. Last Friday, the International Space Station had a rendezvous with a spacecraft launched by… Read More
This Post is Really Innovative
You’ll notice that we called this post “innovative.” That’s because innovation is good, and everyone is practicing it. Or at… Read More
On the News That the Spanish Government Is Encouraging Four of the Nation’s Least Solvent Banks to Merge Into One
“The most spectacular of the mergers tend to be . . . what business analysts call ‘strategies of despair.’”… Read More
Grist for the General Mills
Every time cereal manufacturers face tough times, headlines say they’re feeling the crunch. We’re not saying that, of course, because… Read More